Privacy Policy
How we collect, use, and protect your personal information
Last updated: 1 September 2024
Introduction
maple-serval ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maple-serval.com or engage our urban planning services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory legislation.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit an enquiry through our contact form
- Request a service quote
- Subscribe to our newsletter
- Engage our consulting services
This information may include your name, email address, company name, project details, and any other information you choose to provide.
Automatically Collected Information
When you access our website, we may automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website addresses
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process and manage your service requests
- Improve our website and service offerings
- Communicate with you about our services, updates, and industry news
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Professional advisers including lawyers and accountants
- Government authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: Level 12, 189 Kent Street, Sydney NSW 2000, Australia