GDPR Information
Your rights under the General Data Protection Regulation
Last updated: 1 September 2024
Introduction
Although maple-serval is based in Australia, we are committed to protecting the privacy of all our website visitors, including those from the European Economic Area (EEA). This page outlines additional information for individuals whose personal data is subject to the General Data Protection Regulation (GDPR).
Data Controller
maple-serval acts as the data controller for personal information collected through this website. Our contact details are:
maple-serval
Level 12, 189 Kent Street
Sydney NSW 2000
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you submit a contact form or subscribe to communications, you provide explicit consent for us to process your data for the stated purpose.
- Contractual necessity: When we process data to provide services you have requested or to take steps at your request before entering into a contract.
- Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our website and services, provided these interests do not override your rights.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Right to Withdraw Consent
Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
International Data Transfers
As we are based in Australia, any personal data you provide will be transferred to and stored in Australia. Australia has been recognised by the European Commission as providing adequate protection for personal data. We also implement appropriate safeguards to protect your data during any international transfers.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When determining retention periods, we consider:
- The nature and sensitivity of the data
- The purposes for which we process the data
- Legal obligations that require us to retain data
- The statute of limitations for potential legal claims
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.
Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
Changes to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.